Genea Outage History

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Genea had 19 outages in the last 2 years totaling 252h 0m of downtime, averaging 0.8 incidents per month.

There were 19 Genea outages since February 11, 2025 totaling 252h 0m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.getgenea.com

Minor January 27, 2026

Delay in Analytics data sync

Detected by Pingoru
Jan 27, 2026, 12:00 PM UTC
Resolved
Jan 27, 2026, 05:45 PM UTC
Duration
5h 45m
Timeline · 1 update
  1. resolved Feb 11, 2026, 08:48 AM UTC

    The incident has been resolved. Please reach out to Genea Support if you're still experiencing issues.

Read the full incident report →

Minor December 17, 2025

Delay in Audit logs

Detected by Pingoru
Dec 17, 2025, 05:30 AM UTC
Resolved
Dec 17, 2025, 05:30 AM UTC
Duration
–
Timeline · 1 update
  1. resolved Feb 11, 2026, 12:59 PM UTC

    The incident has been resolved. Please reach out to Genea Support if you're still experiencing issues.

Read the full incident report →

Notice December 15, 2025

Mercury Driver EC2 logs piled up

Detected by Pingoru
Dec 15, 2025, 03:30 PM UTC
Resolved
Dec 15, 2025, 03:30 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Feb 11, 2026, 12:59 PM UTC

    The incident has been resolved. Please reach out to Genea Support if you're still experiencing issues.

Read the full incident report →

Minor October 24, 2025

Audit log v1 delay in processing

Detected by Pingoru
Oct 24, 2025, 10:48 AM UTC
Resolved
Oct 24, 2025, 10:48 AM UTC
Duration
–
Timeline · 1 update
  1. resolved Feb 11, 2026, 12:57 PM UTC

    The incident has been resolved. Please reach out to Genea Support if you're still experiencing issues.

Read the full incident report →

Notice October 20, 2025

AWS Outage

Detected by Pingoru
Oct 20, 2025, 06:00 AM UTC
Resolved
Oct 20, 2025, 06:00 AM UTC
Duration
–
Timeline · 1 update
  1. resolved Feb 11, 2026, 12:56 PM UTC

    The incident has been resolved. Please reach out to Genea Support if you're still experiencing issues.

Read the full incident report →

Minor October 17, 2025

Delay in Alarm processing

Detected by Pingoru
Oct 17, 2025, 04:30 PM UTC
Resolved
Oct 17, 2025, 04:30 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Feb 11, 2026, 12:55 PM UTC

    The incident has been resolved. Please reach out to Genea Support if you're still experiencing issues.

Read the full incident report →

Minor September 24, 2025

Analytics pipeline delay in sync

Detected by Pingoru
Sep 24, 2025, 02:30 AM UTC
Resolved
Sep 24, 2025, 02:30 AM UTC
Duration
–
Timeline · 1 update
  1. resolved Feb 11, 2026, 12:54 PM UTC

    The incident has been resolved. Please reach out to Genea Support if you're still experiencing issues.

Read the full incident report →

Notice May 10, 2025

Trainline cards get purged

Detected by Pingoru
May 10, 2025, 12:30 AM UTC
Resolved
May 10, 2025, 10:00 AM UTC
Duration
9h 30m
Timeline · 1 update
  1. resolved Feb 11, 2026, 12:49 PM UTC

    The incident has been resolved. Please reach out to Genea Support if you're still experiencing issues.

Read the full incident report →

Minor February 24, 2025

Missing Historical Event Logs

Detected by Pingoru
Feb 24, 2025, 01:16 PM UTC
Resolved
Feb 24, 2025, 01:16 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Feb 11, 2026, 08:52 AM UTC

    The incident has been resolved. Please reach out to Genea Support if you're still experiencing issues.

Read the full incident report →