Genea incident

Delay in Event logs processing due to MongoDB Data purge

Minor Resolved View vendor source →

Genea experienced a minor incident on July 23, 2025, lasting –. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2025, 09:45 AM UTC
Resolved
Jul 23, 2025, 09:45 AM UTC
Duration
–
Detected by Pingoru
Jul 23, 2025, 09:45 AM UTC

Update timeline

  1. resolved Feb 11, 2026, 12:53 PM UTC

    The incident has been resolved. Please reach out to Genea Support if you're still experiencing issues.