Genea incident

Issue with login and delay in dashboard operations

Critical Resolved View vendor source →

Genea experienced a critical incident on June 25, 2023 affecting Dashboard and Mobile and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2023, 05:28 AM UTC
Resolved
Jun 25, 2023, 06:44 AM UTC
Duration
1h 15m
Detected by Pingoru
Jun 25, 2023, 05:28 AM UTC

Affected components

DashboardMobileAPI

Update timeline

  1. investigating Dec 18, 2023, 12:02 PM UTC

    we have received DB connection timeout errors.

  2. identified Dec 18, 2023, 12:05 PM UTC

    An automatic failover was triggered on our prod DB instance due to the failover process. New logins to the dashboard have completely stopped working, and other functionalities are experiencing delays or degraded performance.

  3. monitoring Dec 18, 2023, 12:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 18, 2023, 12:07 PM UTC

    The incident has been resolved. Please reach out to Genea Support if you're still experiencing issues.