Genea experienced a minor incident on September 25, 2023 affecting Dashboard and API, lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
DashboardAPI
Update timeline
- investigating Dec 18, 2023, 11:32 AM UTC
We've been alerted for a DB spike, and there are delays in APIs, with the dashboard also experiencing slowness.
- identified Dec 18, 2023, 11:37 AM UTC
Multiple customers performed mass actions with card API calls at high frequency (up to 1000 req/min) and mass user sync via Okta, which created a spike on our DB.
- monitoring Dec 18, 2023, 11:42 AM UTC
We have applied rate limits in the list card API and implemented a centralized rate limit for all public APIs. we're continuing to monitor
- resolved Dec 18, 2023, 11:44 AM UTC
The incident has been resolved. Please reach out to Genea Support if you're still experiencing issues.