GeckoChat experienced a critical incident on July 22, 2021 affecting Bot, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Bot
Update timeline
- investigating Jul 22, 2021, 04:24 PM UTC
IBM have a major outage which is causing Chat Bots to fail to respond or train. https://cloud.ibm.com/status/?item=INC4100819 We will follow the incident and update here when there is any progress
- investigating Jul 22, 2021, 04:47 PM UTC
No update from IBM yet but bots have started responding again now, we will continue to monitor the incident.
- investigating Jul 22, 2021, 04:52 PM UTC
IBM have confirmed they are seeing services recover and Bots are now responding without issue.
- resolved Jul 22, 2021, 04:53 PM UTC
This incident has been resolved.