GeckoChat incident

Users unable to log in

Notice Resolved View vendor source →

GeckoChat experienced a notice incident on September 17, 2021, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2021, 09:39 AM UTC
Resolved
Sep 17, 2021, 10:26 AM UTC
Duration
46m
Detected by Pingoru
Sep 17, 2021, 09:39 AM UTC

Update timeline

  1. investigating Sep 17, 2021, 09:39 AM UTC

    We are currently investigating issues with users not being able to log in

  2. monitoring Sep 17, 2021, 09:44 AM UTC

    Users are now able to log in again, we'll provide an update after further investigation.

  3. resolved Sep 17, 2021, 10:26 AM UTC

    We've identified this was an issue with our infrastructure provider and are working with them to ensure it doesn't happen again.