GeckoChat incident

AWS Hosting outage in the US region

Critical Resolved View vendor source →

GeckoChat experienced a critical incident on December 7, 2021 affecting Web and Message Routing, lasting 16h 43m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 05:41 PM UTC
Resolved
Dec 08, 2021, 10:25 AM UTC
Duration
16h 43m
Detected by Pingoru
Dec 07, 2021, 05:41 PM UTC

Affected components

WebMessage Routing

Update timeline

  1. investigating Dec 07, 2021, 05:41 PM UTC

    Amazon currently have an outage in the US region, this is affecting the live chat widget, bots and sending messages. We are monitoring the situation to ensure sure we restore services as soon as the issue has been fixed.

  2. identified Dec 07, 2021, 05:59 PM UTC

    Amazon have identified the issue and are actively working on a fix

  3. monitoring Dec 07, 2021, 10:13 PM UTC

    Amazon have implemented a fix which appears to have resolved the issue, we will continue to monitor the situation to ensure everything is working as expected again

  4. resolved Dec 08, 2021, 10:25 AM UTC

    AWS have restored service and we have confirmed all our services are working as normal again. Please contact our customer success team ([email protected]) if you continue to experience any issues.