GeckoChat experienced a major incident on July 14, 2022 affecting Web and Web and 1 more component, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
WebWebAPIAPIMessage RoutingMessage RoutingBot
Update timeline
- identified Jul 14, 2022, 02:27 PM UTC
We have discovered an outage with workflows for both EU and US customers which is preventing workflows from running properly. We have identified and implemented a fix so all new workflows will work going forward. Any workflows created during this outage will currently not work, we are working on a fix to have these workflows relaunched.
- resolved Jul 14, 2022, 03:00 PM UTC
The workflows outage has now been resolved with all GeckoChat services back to operational. If you are still experiencing issues in regards to workflows, please reach out to a member of the client support team.