GeckoChat experienced a notice incident on June 13, 2024, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 13, 2024, 08:17 AM UTC
We are currently investigating connectivity issues with GeckoChat. Users are encountering an error message stating "Disconnected from GeckoChat." Our team is actively investigating the cause of this disruption and working towards a resolution. We apologise for the inconvenience and appreciate your patience.
- identified Jun 13, 2024, 10:22 AM UTC
We've identified an issue within our AWS infrastructure and are currently in contact with AWS for support. The immediate issue should now be rectified for all clients. Please contact a member of the Customer Success team if you are still experiencing this issue.
- monitoring Jun 13, 2024, 12:26 PM UTC
A fix has been implemented and is currently being monitored by our team and our support partners at AWS. We will continue to stay in close communication with them until the issue is fully resolved. If you are still experiencing any issues, please reach out to a member of our Customer Success team.
- resolved Jun 14, 2024, 10:44 AM UTC
This incident has now been resolved. We will continue to monitor the issue with our support partners at AWS. If you are still experiencing problems with connecting to the GeckoChat platform, please reach out to a member of the Customer Success team.