Geckoboard incident

Investigating issues with new Close connections

Notice Resolved View vendor source →

Geckoboard experienced a notice incident on August 13, 2025, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 04:10 PM UTC
Resolved
Aug 13, 2025, 07:04 PM UTC
Duration
2h 54m
Detected by Pingoru
Aug 13, 2025, 04:10 PM UTC

Update timeline

  1. investigating Aug 13, 2025, 04:10 PM UTC

    We’re currently investigating an issue preventing the creation of new connections to the Close data source. We’ll share updates as soon as we have more information.

  2. resolved Aug 13, 2025, 07:04 PM UTC

    We have identified the issue preventing new Close data source connections and deployed a fix. New connections are now authenticating properly. If you continue to have trouble, please reach out to our Customer Success team at [email protected], and we'll be happy to help further.