Gcore incident

Global CDN and API Incident Details

Major Resolved

Gcore experienced a major incident on May 13, 2026 affecting Gcore Systems (API) and Gcore Systems (Billing System) and 1 more component, lasting 13h 17m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 07:24 PM UTC
Resolved
May 14, 2026, 08:41 AM UTC
Duration
13h 17m
Detected by Pingoru
May 13, 2026, 07:24 PM UTC

Affected components

Gcore Systems (API)Gcore Systems (Billing System)Global services (API)Global services (API)Gcore Systems (Customer Portal)Global services (Content Delivery)Global services (Customer Portal)Global services (Customer Portal)Global services (API)Managed DNS (API)

Update timeline

  1. investigating May 13, 2026, 07:24 PM UTC

    We are currently experiencing a major outage with our website [gcore.com](http://gcore.com) and Global CDN Delivery, resulting in its complete unavailability. We sincerely apologise for any inconvenience this may cause and greatly appreciate your patience and understanding during this critical time. Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible. We will provide regular updates as we receive more information on the progress of the resolution Thank you for your understanding and cooperation.

  2. identified May 13, 2026, 08:05 PM UTC

    The API access has been recovered, and we are continuing to fix other services. We will keep you updated.

  3. identified May 13, 2026, 08:15 PM UTC

    Website and Customer Portal are up again. We are continuing to fix other services.

  4. identified May 13, 2026, 08:23 PM UTC

    We are recovering, and all services are up and running. CDN service has mostly recovered; however, it may still be partially unavailable for some users. We are continuing to monitor the situation and working on the fix.

  5. monitoring May 13, 2026, 08:27 PM UTC

    The issue has been resolved, and all services have fully recovered. We are continuing to monitor the situation to ensure stability. We apologise for the inconvenience.

  6. resolved May 14, 2026, 08:41 AM UTC

    We are happy to inform you that the Major outage with our website, Global CDN Delivery, API access for all services and Customer Portal has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly. We will also provide a detailed Root Cause Analysis (RCA) once it becomes available. We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation. For further assistance, please contact our support team via [[email protected]](mailto:[email protected])

  7. resolved May 15, 2026, 07:32 PM UTC

    $36