Garmin Services incident

Garmin Subscription Services Outage

Critical Resolved View vendor source →

Garmin Services experienced a critical incident on May 1, 2025 affecting Satellite Activation and Subscription Billing and LTE Activation and Subscription Billing, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2025, 07:17 PM UTC
Resolved
May 01, 2025, 08:51 PM UTC
Duration
1h 33m
Detected by Pingoru
May 01, 2025, 07:17 PM UTC

Affected components

Satellite Activation and Subscription BillingLTE Activation and Subscription Billing

Update timeline

  1. investigating May 01, 2025, 07:17 PM UTC

    Garmin subscription services are currently unavailable. Subscription management features, including activations, plan changes, and cancellations, are unavailable.

  2. identified May 01, 2025, 08:23 PM UTC

    The issue has been identified and fixes are in progress. Subscriptions management features are now available but may experience delays.

  3. monitoring May 01, 2025, 08:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 01, 2025, 08:51 PM UTC

    This incident has been resolved.