Gandi incident

all new operations on Bi1 are temporarily failing due to an incident in progress

Major Resolved View vendor source →

Gandi experienced a major incident on May 24, 2025 affecting Simple Hosting LU-BI1 and Cloud LU-BI1, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2025, 07:23 PM UTC
Resolved
May 24, 2025, 08:24 PM UTC
Duration
1h 1m
Detected by Pingoru
May 24, 2025, 07:23 PM UTC

Affected components

Simple Hosting LU-BI1Cloud LU-BI1

Update timeline

  1. identified May 24, 2025, 07:23 PM UTC

    We identified an issue in the provisioning mechanism in Bi1, due to this, all administrative operations are failing, running VM continue functioning but all stop/start /update operations are failing

  2. monitoring May 24, 2025, 08:07 PM UTC

    We have implemented a fix, and the situation is getting back to normal gradually We continue to fix the last issues

  3. resolved May 24, 2025, 08:24 PM UTC

    This incident has been resolved.