Gandi incident

BI1 storage unit failure

Major Resolved View vendor source →

Gandi experienced a major incident on May 27, 2025 affecting Simple Hosting LU-BI1 and Cloud LU-BI1, lasting 22h 17m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2025, 08:21 AM UTC
Resolved
May 28, 2025, 06:39 AM UTC
Duration
22h 17m
Detected by Pingoru
May 27, 2025, 08:21 AM UTC

Affected components

Simple Hosting LU-BI1Cloud LU-BI1

Update timeline

  1. identified May 27, 2025, 08:21 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified May 27, 2025, 08:58 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 27, 2025, 10:47 AM UTC

    We are continuing to work on this issue to fix the impacted storage unit.

  4. identified May 27, 2025, 11:38 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified May 27, 2025, 12:38 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring May 27, 2025, 01:46 PM UTC

    The storage unit has been restarted and all its data are available. If you still observe IO issues, you can reboot your VM to restart the connection to this storage unit.

  7. resolved May 28, 2025, 06:39 AM UTC

    The storage unit is working as expected.