Gandi incident

partial outage on public website portal

Critical Resolved View vendor source →

Gandi experienced a critical incident on October 8, 2025 affecting www.gandi.net and Billing / payments and 1 more component, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2025, 12:16 PM UTC
Resolved
Oct 08, 2025, 03:06 PM UTC
Duration
2h 50m
Detected by Pingoru
Oct 08, 2025, 12:16 PM UTC

Affected components

www.gandi.netBilling / paymentsadmin.gandi.netshop.gandi.net

Update timeline

  1. investigating Oct 08, 2025, 12:16 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 08, 2025, 12:20 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 08, 2025, 12:20 PM UTC

    the impact is larger then initially assessed we updated the affected services

  4. identified Oct 08, 2025, 12:22 PM UTC

    We identified the root which is related to a Human error,

  5. identified Oct 08, 2025, 12:34 PM UTC

    updating incident criticality

  6. identified Oct 08, 2025, 12:40 PM UTC

    We are continuing to work on a fix for this issue.

  7. identified Oct 08, 2025, 12:58 PM UTC

    We are continuing to work on a fix for this issue.

  8. monitoring Oct 08, 2025, 01:46 PM UTC

    We are continuing to resolve the issues, services are getting back to normal progressively

  9. monitoring Oct 08, 2025, 02:58 PM UTC

    We are continuing to monitor for any further issues.

  10. resolved Oct 08, 2025, 03:06 PM UTC

    This incident has been resolved.