Gandi incident

We have an issue with a small part of our email platform

Minor Resolved View vendor source →

Gandi experienced a minor incident on October 30, 2025 affecting Roundcube webmail and Sogo webmail and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2025, 08:09 AM UTC
Resolved
Oct 30, 2025, 08:47 AM UTC
Duration
37m
Detected by Pingoru
Oct 30, 2025, 08:09 AM UTC

Affected components

Roundcube webmailSogo webmailAccess (IMAP/POP3)

Update timeline

  1. identified Oct 30, 2025, 08:09 AM UTC

    we are experiencing an issue with a subset of mailboxes , you are currently unable to access them, all email will be received after the fix

  2. monitoring Oct 30, 2025, 08:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 30, 2025, 08:20 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 30, 2025, 08:47 AM UTC

    This incident has been resolved.