Gandi incident

We are experiencing an issue on some of the mailboxes

Major Resolved View vendor source →

Gandi experienced a major incident on November 10, 2025 affecting Roundcube webmail and Sogo webmail and 1 more component, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 09:57 AM UTC
Resolved
Nov 10, 2025, 12:59 PM UTC
Duration
3h 2m
Detected by Pingoru
Nov 10, 2025, 09:57 AM UTC

Affected components

Roundcube webmailSogo webmailAccess (IMAP/POP3)

Update timeline

  1. identified Nov 10, 2025, 09:57 AM UTC

    we have an issue on a storage unit on mail platform impacting a subset of mailboxes we are working on getting all service back

  2. monitoring Nov 10, 2025, 10:03 AM UTC

    We fixed the issue

  3. resolved Nov 10, 2025, 12:59 PM UTC

    This incident has been resolved.