Gandi incident

We have timeout issue on our platform

Major Resolved View vendor source →

Gandi experienced a major incident on November 19, 2025 affecting Billing / payments and admin.gandi.net and 1 more component, lasting 5h 16m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 03:39 AM UTC
Resolved
Nov 19, 2025, 08:55 AM UTC
Duration
5h 16m
Detected by Pingoru
Nov 19, 2025, 03:39 AM UTC

Affected components

Billing / paymentsadmin.gandi.netshop.gandi.net

Update timeline

  1. investigating Nov 19, 2025, 03:39 AM UTC

    We have identified several timeout issues on different services on our platform

  2. identified Nov 19, 2025, 03:42 AM UTC

    We identifier the root cause, and we are working to mitigate the issue

  3. monitoring Nov 19, 2025, 05:16 AM UTC

    We continue to monitor the situation some delay may be observed in some cases but all services are operational

  4. resolved Nov 19, 2025, 08:55 AM UTC

    This incident has been resolved.