Gandi incident

Database incident

Notice Resolved View vendor source →

Gandi experienced a notice incident on December 16, 2025 affecting SMTP in and Simple Hosting FR-SD3 and 1 more component, lasting 8h 51m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 10:34 AM UTC
Resolved
Dec 16, 2025, 07:25 PM UTC
Duration
8h 51m
Detected by Pingoru
Dec 16, 2025, 10:34 AM UTC

Affected components

SMTP inSimple Hosting FR-SD3www.gandi.netPUBLIC API v4Domain name registrationLiveDNSSMTP outSimple Hosting FR-SD5PUBLIC API v5Billing / payments

Update timeline

  1. investigating Dec 16, 2025, 10:34 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 16, 2025, 10:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Dec 16, 2025, 11:03 AM UTC

    We are still working on this issue.

  4. monitoring Dec 16, 2025, 11:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Dec 16, 2025, 02:25 PM UTC

    Impact is mitigated. We are still monitoring the situation

  6. identified Dec 16, 2025, 04:02 PM UTC

    We must proceed to an emergency maintenance on our main database cluster. This is scheduled at 17:15 CET

  7. resolved Dec 16, 2025, 07:25 PM UTC

    This incident has been resolved.