Galaxy Project incident

A routine usegalaxy.org upgrade is taking longer than expected

Critical Resolved View vendor source →

Galaxy Project experienced a critical incident on January 28, 2020 affecting Webserver 1 and Webserver 2, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2020, 03:47 PM UTC
Resolved
Jan 28, 2020, 06:54 PM UTC
Duration
3h 6m
Detected by Pingoru
Jan 28, 2020, 03:47 PM UTC

Affected components

Webserver 1Webserver 2

Update timeline

  1. identified Jan 28, 2020, 03:47 PM UTC

    Due to some slow database updates, it is taking longer than expected to perform a routine usegalaxy.org upgrade. As a result, usegalaxy.org is currently offline, but we are working to bring it back online as quickly as possible.

  2. monitoring Jan 28, 2020, 04:22 PM UTC

    usegalaxy.org is operational again. Additional brief downtimes may be necessary to complete the upgrade.

  3. resolved Jan 28, 2020, 06:54 PM UTC

    This incident has been resolved.