Galaxy Project incident

usegalaxy.org is experiencing problems with its dataset storage service

Critical Resolved View vendor source →

Galaxy Project experienced a critical incident on February 26, 2020 affecting Webserver 1 and Webserver 2, lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2020, 03:09 PM UTC
Resolved
Feb 26, 2020, 06:42 PM UTC
Duration
3h 32m
Detected by Pingoru
Feb 26, 2020, 03:09 PM UTC

Affected components

Webserver 1Webserver 2

Update timeline

  1. investigating Feb 26, 2020, 03:09 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 26, 2020, 03:27 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 26, 2020, 03:58 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Feb 26, 2020, 04:08 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Feb 26, 2020, 04:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Feb 26, 2020, 06:42 PM UTC

    This incident has been resolved.