Galaxy Project experienced a critical incident on January 5, 2021 affecting Webserver 1 and Webserver 2 and 1 more component, lasting 8h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 05, 2021, 02:01 PM UTC
usegalaxy.org is currently unreachable due to network problems at our host, the Texas Advanced Computing Center (TACC). More details will be provided when they become available.
- identified Jan 05, 2021, 03:50 PM UTC
TACC is experiencing firewall issues that are causing an outage to all services inside their network. No ETA for service restoration is available at this time, we will update if one becomes available.
- monitoring Jan 05, 2021, 05:31 PM UTC
Network services at TACC have been restored, but we are awaiting official word that services are expected to remain stable.
- resolved Jan 05, 2021, 10:36 PM UTC
TACC network services have remained stable throughout the day, and usegalaxy.org is fully available.