Galaxy Project experienced a major incident on December 9, 2024 affecting Webserver 1 and Webserver 2, lasting 4h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Webserver 1Webserver 2
Update timeline
- identified Dec 09, 2024, 02:25 PM UTC
The NFS server used by the primary cluster serving UseGalaxy.org jobs is currently offline due to hardware instability. As a result, Galaxy is unable to process certain types of jobs, including uploads. Our service provider is working with the vendor for a solution.
- resolved Dec 09, 2024, 06:37 PM UTC
The NFS server has been returned to normal operation and Galaxy is working normally.