Fusion experienced a major incident on October 9, 2018 affecting Fusion by Ensora Health, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2018, 07:17 PM UTC
We are investigating reports of slow load times in Fusion. We will post an update when we have additional information.
- identified Oct 09, 2018, 08:09 PM UTC
We've identified the source of the load issues and are provisioning new devices to accommodate our high load. We are working to improve the high load times as quickly as possible.
- identified Oct 10, 2018, 07:33 PM UTC
We've identified the source of the load issues and are provisioning new devices to accommodate our high load. We are working to improve the high load times as quickly as possible.
- identified Oct 10, 2018, 07:46 PM UTC
We've identified the source of the load issues and are provisioning new devices to accommodate our high load. We are working to improve the high load times as quickly as possible.
- identified Oct 10, 2018, 11:23 PM UTC
We'll be performing maintenance on Fusion's servers tonight starting at 10 PM EDT. Please save your progress and logout before this time. We expect maintenance to last until 12 AM EDT.
- identified Oct 11, 2018, 02:07 AM UTC
Maintenance on Fusion's servers has begun. We expect maintenance to last until 12 AM EDT.
- monitoring Oct 11, 2018, 04:45 AM UTC
Server maintenance has been completed, and we are monitoring the results.
- resolved Oct 12, 2018, 08:55 PM UTC
This incident has been resolved. Thank you for your patience and open communication as we worked through the issue!