Fusion experienced a major incident on October 14, 2019 affecting Fusion by Ensora Health, lasting 4d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2019, 04:48 PM UTC
Due to maintenance we performed over the weekend, customers are experiencing slow load times in Fusion. This was expected and will improve as the day continues. We apologize for the inconvenience!
- identified Oct 14, 2019, 05:55 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 14, 2019, 08:42 PM UTC
A fix is in place and were keeping an eye on it. We'll continue to monitor this over the next few days. If you've been unable to login to Fusion, please try using "login.fusionwebclinic.com/" and let us know if you're unsuccessful.
- investigating Oct 16, 2019, 07:43 PM UTC
Fusion is currently experiencing an outage. Our team is actively investigating and looking to restore Fusion as soon as possible.
- monitoring Oct 16, 2019, 09:20 PM UTC
Fusion is back online! Our team will continue to monitor over the next few days.
- monitoring Oct 16, 2019, 10:48 PM UTC
Fusion is back online! If you have trouble logging in for any reason, please clear your cache and try again. Our team will continue to monitor over the next few days.
- investigating Oct 17, 2019, 03:16 PM UTC
Fusion is currently experiencing an outage. Our team is actively investigating and looking to restore Fusion as soon as possible.
- monitoring Oct 17, 2019, 05:09 PM UTC
Fusion is back online and looks to be running normally! Our team is keeping a close eye on this over the next few hours.
- resolved Oct 18, 2019, 05:30 PM UTC
This incident has been resolved.