Fusion experienced a major incident on October 22, 2019 affecting Fusion by Ensora Health, lasting 4h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 22, 2019, 06:19 PM UTC
Some customers are experiencing slow load times. Our team is working to improve the slowness today and moving forward. We apologize for the inconvenience and will continue to provide updates throughout the day.
- monitoring Oct 22, 2019, 06:39 PM UTC
We've implemented a fix that has significantly reduced load times. Our team will continue to monitor throughout the afternoon. If you have trouble logging in, please reach out to our team at [email protected].
- resolved Oct 22, 2019, 10:47 PM UTC
We identified an issue with how Fusion was writing to a key file in our server. We've resolved this and are carefully monitoring the results. We're cautiously optimistic this will prevent future issues. Thank you for your patience with us today, and we apologize for the inconvenience this caused.