Fusion experienced a minor incident on July 27, 2020 affecting Fusion by Ensora Health, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2020, 11:33 PM UTC
Teletherapy is currently experiencing an outage. You can schedule sessions in Fusion, but no one can join sessions at this time. We know that this is impacting you and your clinic, and we are actively working with our vendor to get the issue resolved. We will provide an update here as soon as we have more information.
- monitoring Jul 27, 2020, 11:50 PM UTC
Our vendor has implemented a fix. We are currently monitoring the results to ensure Fusion teletherapy is back up and running like normal. The issue lasted from 6:54 pm to 7:28 pm Eastern.
- resolved Jul 28, 2020, 02:10 AM UTC
Fusion's teletherapy is back up and running at normal capacity. The incident was caused by connection issues at the vendor level. Please reach out to [email protected] with any questions. Thank you!