Fusion experienced a minor incident on November 3, 2020 affecting Fusion by Ensora Health, lasting 16d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 03, 2020, 05:00 PM UTC
We are experiencing deliverability issues with some email providers including Yahoo! and AOL. Emails sent to those addresses may not be received at this time. This impacts all emails sent from Fusion such as new user invites and emailed appointment reminders. We are working with our email provider to resolve this issue as soon as possible.
- identified Nov 03, 2020, 09:58 PM UTC
We are continuing to work on a fix for this issue and will post updates here.
- identified Nov 09, 2020, 07:26 PM UTC
We are continuing to work with our email vendor to resolve this issue.
- monitoring Nov 13, 2020, 03:03 PM UTC
Due to an unexpected change at our email vendor, our sender score recently declined sharply. We have added a new dedicated IP address for sending emails, and we are in the process of "warming it up" so we can send our normal volume through all email providers. We expect this process to be complete by 11/20.
- resolved Nov 20, 2020, 03:11 PM UTC
Emails are now being delivered consistently to all email providers from a new, reliable, dedicated IP address. Thank you for your patience as we resolved this issue.