Fusion experienced a major incident on December 7, 2021 affecting Fusion by Ensora Health, lasting 20h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 04:39 PM UTC
We are experiencing an outage with our teletherapy service. We are working on a resolution and will post updates here.
- identified Dec 07, 2021, 07:28 PM UTC
We are currently experiencing infrastructure issues with our teletherapy solution. We apologize for the disruption. We will post an update here when the system is up and running again. We are dependent on the server company, Amazon Web Server to fix the problem; therefore we cannot estimate how long it will take. We are recommending that you find alternative ways to meet until it's fixed.
- resolved Dec 08, 2021, 01:18 PM UTC
This issue has been resolved, and teletherapy is fully functional again.