Fusion experienced a major incident on December 10, 2021 affecting Fusion by Ensora Health, lasting 2d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Fusion by Ensora Health
Update timeline
- identified Dec 10, 2021, 08:55 PM UTC
Teletherapy sessions are experiencing latency issues that are causing 500 errors when trying to join a session. We do not currently have an estimated timeline to resolution.
- monitoring Dec 10, 2021, 09:09 PM UTC
The latency issues are improving, and we are closely monitoring the situation.
- resolved Dec 13, 2021, 02:26 AM UTC
The issue has been resolved.