Fusion experienced a major incident on March 1, 2022 affecting Fusion by Ensora Health, lasting 4h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 01, 2022, 05:27 PM UTC
We are experiencing an outage with our teletherapy service. We are working on a resolution and will post updates here.
- monitoring Mar 01, 2022, 06:12 PM UTC
The service seems to be back up and running. We are continuing to monitor performance.
- investigating Mar 01, 2022, 06:32 PM UTC
We are seeing issues with admitting users from the waiting room. We will continue to investigate and post updates here.
- monitoring Mar 01, 2022, 08:08 PM UTC
The service seems to be back up and running, and users are able to admit participants from the waiting room. We are continuing to monitor performance.
- resolved Mar 01, 2022, 09:52 PM UTC
We are no longer experiencing issues with launching a session or admitting participants. This incident has been resolved.