Fusion incident
Limited Text Appointment Reminder Outage for T-Mobile
Fusion experienced a minor incident on March 1, 2022 affecting Fusion by Ensora Health, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 01, 2022, 05:36 PM UTC
We are experiencing an outage with our texting service. We are working on a resolution and will post updates here.
- investigating Mar 01, 2022, 05:49 PM UTC
While our texting service is experiencing issues, we are still seeing SMS messages be sent successfully from the system. We will continue to monitor the status.
- investigating Mar 01, 2022, 05:55 PM UTC
The issue seems to be isolated to recipients on the T-Mobile network. We will continue to monitor the status and post updates here.
- investigating Mar 01, 2022, 06:14 PM UTC
The issue is now limited to the T-Mobile network for a small subset of phone numbers. We will continue working with our texting service to resolve this issue.
- investigating Mar 02, 2022, 01:40 PM UTC
The issue is limited to intermittent delivery errors for a small subset of phone numbers on the T-Mobile network. We will continue working with our texting service to resolve this issue.
- investigating Mar 03, 2022, 01:17 PM UTC
We are continuing to experience the limited issue where there are intermittent delivery errors for a small subset of phone numbers on the T-Mobile network. We will continue working with our texting service to resolve this issue.
- resolved Mar 03, 2022, 01:20 PM UTC
We are no longer experiencing intermittent delivery failures for a subset of numbers on the T-Mobile network. This incident has been resolved.