Fusion experienced a minor incident on May 27, 2022 affecting Fusion by Ensora Health, lasting 6h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2022, 01:34 PM UTC
Fusion is currently experiencing an outage. Our team understands this is impacting you and your clinic, and we apologize for the inconvenience. We appreciate your patience as we are actively working to resolve the issue. As more information becomes available, updates will be shared on the status page.
- identified May 27, 2022, 01:51 PM UTC
The issue has been identified, and Fusion is back up with the exception of legacy insights. We are closely monitoring the situation and will post an update here when available or in 30 minutes.
- identified May 27, 2022, 02:22 PM UTC
Fusion is remaining stable, and we are working to bring legacy insights back up. We will post an update here when available or in 30 minutes.
- identified May 27, 2022, 02:52 PM UTC
Fusion is functional, and we are working to restore legacy insights. We will post an update here when available or in one hour.
- identified May 27, 2022, 03:49 PM UTC
Fusion is functional, and we have identified the issue with legacy insights. We are in the recovery phase and are slowly allowing traffic through to legacy insights. We will post an update here when available or in an hour.
- monitoring May 27, 2022, 04:45 PM UTC
All of Fusion including legacy insights are functional. You are more likely to experience timeouts in legacy insights than normal, but the application will slowly return to typical performance over time.
- resolved May 27, 2022, 08:28 PM UTC
Fusion and legacy insights are functional, and the root cause has been resolved. Thank you for your patience as we worked through the issue.