Fusion experienced a critical incident on November 10, 2016, lasting 6h 28m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 10, 2016, 12:04 AM UTC
We are experiencing some issues with a server in our infrastructure, and are working to get the issue resolved.
- identified Nov 10, 2016, 12:36 AM UTC
We have identified a hardware issue with one of our servers at our datacenter and we are working with our vendor to get things back up as soon as possible.
- identified Nov 10, 2016, 02:27 AM UTC
Our server vendor has isolated the issue and is making progress toward a resolution. However, as a precaution, we are preparing another server in the event that this issue is not resolved in a reasonable amount of time. We will continue to provide updates as we work toward bringing Fusion back online.
- resolved Nov 10, 2016, 06:33 AM UTC
Our Fusion server has been restored. We want to thank all of our customers for their patience. Incidents like this do not happen frequently, but when they do we take them very seriously and will be working with our vendors to ensure these incidents are far and few between!