Fusion experienced a major incident on August 28, 2019 affecting Fusion by Ensora Health, lasting 5h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2019, 05:26 PM UTC
We are investigating reports of slow load times and frequent error messages in Fusion. We will post an update when we have additional information.
- investigating Aug 28, 2019, 05:50 PM UTC
We've identified the reason for slow loads times and frequent error messages in Fusion. We appreciate your patience as our engineers work on a solution!
- investigating Aug 28, 2019, 07:37 PM UTC
We're still actively working to alleviate the slow performance of Fusion and to resolve it as soon as possible. We are thankful for you patience and are sorry for the inconvenience this is creating for you!
- monitoring Aug 28, 2019, 08:41 PM UTC
We've implemented a fix and will continue to monitor the results. You should be able to access and use Fusion normally. Thank you for your patience!
- resolved Aug 28, 2019, 10:37 PM UTC
The issue has been resolved and we are taking long term steps to ensure that issues like this do not occur in the future. Thank you so much for your patience!