Fusion experienced a critical incident on July 15, 2020 affecting Fusion by Ensora Health, lasting 3h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2020, 01:34 PM UTC
Fusion is currently offline. We are looking into the issue and will post updates here as we have them.
- monitoring Jul 15, 2020, 01:49 PM UTC
Fusion is back up and running, but the system may feel a little slower than normal as caching is restored.
- resolved Jul 15, 2020, 05:34 PM UTC
This morning at 9:22 am, there was an issue with our server provider (AWS), and one of our servers went offline. Our auto recovery system immediately took effect, and the server was restarted with current data. Once we were back online, it took about 15 minutes for request volume to normalize from the number of users attempting to enter the system at the same time. Please email us at [email protected] with any questions. Thank you!