Funraise experienced a major incident on March 16, 2020 affecting Funraise Platform and Donation Forms and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Funraise PlatformDonation FormsCampaign Sites
Update timeline
- investigating Mar 16, 2020, 04:28 PM UTC
We are monitoring potential infrastructure issues caused by an upstream provider
- identified Mar 16, 2020, 04:35 PM UTC
Our infrastructure provider, Heroku, has identified the issue: https://status.heroku.com/incidents/1973 We've noted that the platform appears to be functioning properly but will keep this incident in place until full resolution from our upstream vendor.
- monitoring Mar 16, 2020, 04:52 PM UTC
Our infrastructure provider's engineering team has stabilized the issue. We're currently monitoring.
- resolved Mar 16, 2020, 05:39 PM UTC
The incident has been resolved.