Funraise incident

Re-Manifestation of Finalization Performance Degradation

Minor Resolved View vendor source →

Funraise experienced a minor incident on April 29, 2020 affecting Funraise Platform, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2020, 04:40 PM UTC
Resolved
Apr 29, 2020, 06:45 PM UTC
Duration
2h 4m
Detected by Pingoru
Apr 29, 2020, 04:40 PM UTC

Affected components

Funraise Platform

Update timeline

  1. identified Apr 29, 2020, 04:40 PM UTC

    A re-manifestation of the issue where donation finalization performance is degraded. This affects outbound integrations such as Salesforce other post transaction functionality. Our Engineers have identified the the problem and are working to deploy a fix.

  2. identified Apr 29, 2020, 04:41 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Apr 29, 2020, 04:53 PM UTC

    A fix has been released and the system is stabilizing.

  4. resolved Apr 29, 2020, 06:45 PM UTC

    This incident has been resolved.