Funraise experienced a minor incident on September 23, 2020 affecting Funraise Platform, lasting 6h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Funraise Platform
Update timeline
- identified Sep 23, 2020, 06:58 PM UTC
Delay in our search services is preventing incoming donations and manually entered data to be visible in the Funraise platform. Payment processing and integration services are still operational at this time. While data may not be readily visible for viewing, there should be no loss of data.
- monitoring Sep 23, 2020, 07:11 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 23, 2020, 08:41 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 23, 2020, 09:59 PM UTC
This incident has been resolved.