Funraise experienced a minor incident on July 27, 2021 affecting Funraise Platform, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Funraise Platform
Update timeline
- investigating Jul 27, 2021, 08:39 PM UTC
We're currently investigating reports of some platform accounts showing no data in certain sections. Account data is still being stored and ingested and donations are processing correctly but just are not showing up correctly in lists at the moment. We're working on resolving this issue and expect no data loss.
- investigating Jul 27, 2021, 08:39 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 27, 2021, 10:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 28, 2021, 02:09 AM UTC
This incident has been resolved.