Funraise incident

Not All Recent Donations Are Visible In Platform

Funraise experienced a minor incident on February 28, 2022 affecting Funraise Platform, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started: Feb 28, 2022, 08:08 PM UTC
Resolved: Mar 02, 2022, 07:11 PM UTC
Duration: 1d 23h
Detected by Pingoru: Feb 28, 2022, 08:08 PM UTC

Affected components

Funraise Platform

Update timeline

identified Feb 28, 2022, 08:08 PM UTC

We're currently investigating reports of some platform accounts not showing fully up-to-date donation data. Account data is still being stored and ingested and donations are processing correctly but just are not showing up correctly in lists at the moment. We're working on resolving this issue and expect no data loss.
monitoring Mar 01, 2022, 04:00 AM UTC

A fix has been implemented and is being rolled out across Funraise accounts.
resolved Mar 02, 2022, 07:11 PM UTC

This incident has been resolved.