Funraise experienced a minor incident on July 5, 2022 affecting Funraise Platform, lasting 4m. The incident has been resolved; the full update timeline is below.
Affected components
Funraise Platform
Update timeline
- investigating Jul 05, 2022, 08:02 PM UTC
We've identified an underlying hardware fault at our data tier that is causing some requests to slow down. We're working to add capacity to restore performance.
- monitoring Jul 05, 2022, 08:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 05, 2022, 08:07 PM UTC
This incident has been resolved.
- postmortem Jul 05, 2022, 08:07 PM UTC
Underlying database hardware failed and was replaced by high availability fail-over. No loss of data occurred and normal response times were restored within minutes.