Funraise incident

Some PayPal Donations Are Failing For Legacy PayPal

Minor Resolved View vendor source →

Funraise experienced a minor incident on December 30, 2022 affecting Payments, lasting 5h 6m. The incident has been resolved; the full update timeline is below.

Started
Dec 30, 2022, 09:34 PM UTC
Resolved
Dec 31, 2022, 02:41 AM UTC
Duration
5h 6m
Detected by Pingoru
Dec 30, 2022, 09:34 PM UTC

Affected components

Payments

Update timeline

  1. identified Dec 30, 2022, 09:34 PM UTC

    We've identified an issue with an upstream payments provider (Legacy Delegate Mode PayPal) which is causing intermittent failures for a small number of customers and a subset of PayPal donations. We are currently monitoring the upstream provider for restoration of service.

  2. identified Dec 30, 2022, 09:34 PM UTC

    We are continuing to monitor this issue.

  3. identified Dec 31, 2022, 12:56 AM UTC

    We are continuing to monitor this issue with our upstream payments provider. We're seeing intermittent failures with other payment methods.

  4. resolved Dec 31, 2022, 02:41 AM UTC

    This incident has been resolved.