Funraise experienced a minor incident on August 24, 2023 affecting Donation Forms, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Donation Forms
Update timeline
- monitoring Aug 24, 2023, 06:33 PM UTC
It has been reported by users and verified by our internal team that the PayPal buttons are intermittently disappearing from donation forms. Users affected by this issue are temporarily unable to make transactions through PayPal while the buttons are not visible. Preliminary investigations indicate that the root cause of this issue resides on PayPal's end. PayPal is working on tracking the resolution on their incident page: https://www.paypal-status.com/incident/production
- monitoring Aug 24, 2023, 06:33 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 25, 2023, 04:28 AM UTC
This incident has been resolved.