Funraise incident

Performance Degredation With Donation Finalization

Minor Resolved View vendor source →

Funraise experienced a minor incident on April 20, 2020 affecting Funraise Platform, lasting 11h 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2020, 07:08 PM UTC
Resolved
Apr 21, 2020, 06:46 AM UTC
Duration
11h 38m
Detected by Pingoru
Apr 20, 2020, 07:08 PM UTC

Affected components

Funraise Platform

Update timeline

  1. investigating Apr 20, 2020, 07:08 PM UTC

    We're currently investigating an issue where donation finalization performance is degraded. This affects outbound integrations such as Salesforce other post transaction functionality. Our Engineers are investigating.

  2. monitoring Apr 20, 2020, 10:45 PM UTC

    Our Engineers have mitigated the performance degradation and the system has been stable for a while now. We are currently in the process of a cleanup strategy to re-sync data to down stream integrations where necessary and correct problematic records automatically.

  3. resolved Apr 21, 2020, 06:46 AM UTC

    A patch has been deployed to mitigate the issue going forward. Our Systems team is working to clean up affected records.