Funraise experienced a notice incident on December 11, 2024 affecting Funraise Platform, lasting 2d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 11, 2024, 05:44 PM UTC
We're investigating an issue that is causing the Facebook integration to be disconnected.
- investigating Dec 11, 2024, 09:35 PM UTC
We are continuing to investigate this issue and if it is related to the the global Meta / Facebook outage.
- resolved Dec 13, 2024, 06:24 PM UTC
We are happy to report that our Facebook integration has been fully restored following the recent Facebook outage. Our team has worked diligently to resolve all issues caused by the disruption, ensuring that everything is back to normal. If your Facebook integration was disconnected during the outage, you will need to re-enable it in your account settings. Once reconnected, please contact our support team to request a re-sync of any Facebook transaction reports. This will ensure your data is accurate and up to date. Thank you for your patience and understanding during this time. If you experience any further issues, please don’t hesitate to reach out to our support team.