Facebook Ads – Import delays

Update timeline

1. investigating Feb 09, 2026, 03:56 PM UTC

   We are currently investigating an issue causing data delays across several Facebook Ads data sources. Our requests are receiving "Internal Server Error" responses from the Meta API. This has been escalated to Meta for investigation. As this is an upstream issue on their end, we are awaiting their feedback and will provide updates as they become available.

2. investigating Feb 13, 2026, 02:30 PM UTC

   We are continuing to investigate the root cause of the recent data delays and are currently awaiting further technical feedback from Meta. To restore service in the meantime, we have deployed a temporary fix. While this allows data sources to resume downloading successfully, please note that a very small subset of ads will temporarily omit the bid_amount field. Most reporting delays have now been resolved and we will update when we have more information.

3. investigating Mar 06, 2026, 02:11 PM UTC

   While the temporary fix is still in place and is allowing data sources to resume downloading data, we are also in the process of providing info to Meta. We are awaiting for Meta's technical feedback on the matter.

4. resolved Apr 16, 2026, 02:13 PM UTC

   Closing issue since the correction made 6th of March. We still see a handful of sources not working with the correction due to the complexity. But this is handled as support issues