Funio experienced a minor incident on February 6, 2023 affecting Shared Hosting, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Shared Hosting
Update timeline
- identified Feb 06, 2023, 06:38 PM UTC
Our provider “Leaseweb” changed our shared IP addresses delegation without notifying us which ended up messing the PTR records for our shared hosting servers. They are now working to fix the issue but it could take up to 12 hours to completely fix the problem. This PTR issue is causing problems with the delivery of emails to other providers mail servers like Videotron and Google. Thank you for your understanding.
- resolved Feb 07, 2023, 11:23 PM UTC
This incident has been resolved by our provider.