ftrack experienced a major incident on May 20, 2025 affecting Hosted applications, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2025, 09:41 AM UTC
We are investigating issue downgrading performance in EU workspaces.
- monitoring May 20, 2025, 10:14 AM UTC
The issue seems to be resolved. Impacted services should be performing at regular levels. Please reach out if you are experiencing any similar issues with your workspace. The team will keep monitoring the affected components.
- monitoring May 20, 2025, 01:30 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 20, 2025, 01:36 PM UTC
We are scheduling an urgent database maintenance for 21. May 2025 at 5am CEST which is necessary to stabilise performance of one of our EU clusters. During this time, some customers in EU region will not be able to reach their workspaces. Expected dowtime is 10 minutes. We apologise for this inconvenience.
- monitoring May 20, 2025, 01:37 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 20, 2025, 07:01 PM UTC
We are continuing to monitor for any further issues.
- resolved May 21, 2025, 10:24 AM UTC
This incident has been resolved.