ftrack experienced a major incident on May 17, 2019 affecting Media hosting & encoding, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Media hosting & encoding
Update timeline
- identified May 17, 2019, 08:14 PM UTC
Video encoding services are currently unavailable. Current ETA is to have the video encoding service fully restored at 7PM EDT
- identified May 17, 2019, 09:06 PM UTC
Encoding services are partially restored but users might still see issues and delays. We continue to monitor the situation.
- resolved May 17, 2019, 10:03 PM UTC
Services are restored and working as normal